Who we are

Founded in 1996 in Bexhill-on-Sea on the Sussex coast, the Hastings Group is one of the leading general insurance providers to the UK market, with over 3 million live customer policies and employing over 3,400 colleagues at sites in Bexhill, Leicester, Gibraltar and London.

Our ambitious growth plans will be delivered through digital leadership, embracing new technology, and investing in our colleagues, customers, company and community - that's why we stand out and what drives our decision making and continues to guide us as we grow.

We have a simple and straightforward approach, to provide our UK car, van, bike and home insurance customers with great service and straightforward products at competitive prices, however they choose to interact with us. 

Around 90% of policies are directly underwritten by the Group’s Gibraltar based insurer, Advantage Insurance Company Limited.

The Group operates as an insurance provider with two separate businesses. The Group’s Retail business, Hastings Insurance Services Limited, is responsible for the end customer pricing, fraud management, product design, distribution and management of the underlying customer relationships. The Group’s Underwriting business, Advantage Insurance Company Limited, engages in risk selection, underlying technical pricing, reserving and claims handling.

Retail is supported by, and benefits from, Underwriting’s prudent approach to risk and reserving and also benefits from the Group’s panel of insurance partners who provide additional underwriting capacity. The Group’s business model deliberately separates underlying product manufacturing from its distribution.