Our strategy

  • arrow-down cross Grow

    Driving profitable growth by targeting 3 million live customer policies during 2019

    Strategic Focus

    Our simple, straightforward business model coupled with our digitally focused distribution ensures we are well positioned to benefit from increasing price comparison website (‘PCW’) penetration amongst customers. Capitalising on this natural momentum will drive sustainable, profitable growth in live customer policies (‘LCP’) whilst strong customer retention rates allow the business to benefit from a naturally maturing portfolio as it develops longstanding relationships with its customers.

  • arrow-down cross Discipline

    Focus on prudent underwriting

    Strategic focus

    We have demonstrated our focus on prudent underwriting while growing the number of LCP. Combining our dynamic footprint selection, extensive use of data, advanced pricing process and rigorous fraud detection systems will support our current growth trajectory whilst maintaining our target through the cycle calendar year net loss ratio of between 75% and 79%.

  • arrow-down cross Focus

    Continued focus on cash generation and shareholder return

    Strategic focus

    As the business continues its growth trajectory, our focus remains on continuing to deliver significant levels of cash, through our highly cash generative Retail business and our capital efficient Underwriting business. This funds investment in our digital capabilities, supports organic growth and allows us to target a dividend payout ratio to 65% to 75% of adjusted profit after tax.


  • arrow-down cross Agile

    Ability to respond quickly to market changes

    Strategic focus

    The Group’s agile and digital business model means it is well placed to respond to changing market conditions driving a significant competitive advantage. The separate structure of the Retail and Underwriting businesses coupled with the innovative use of data and continuous market analysis allows the business to benefit from being able to rapidly adjust pricing presented to customers to support market share growth.


    No. 1 car insurance brand on price comparison websites for 2015.

    Source: eBenchmarkers

  • arrow-down cross Invest

    Invest in digital capability and mobile distribution channels

    Strategic focus

    We’re committed to being straightforward for customers with the best digital proposition enabling customers to interact with us how they choose, combined with the launch of enhanced capability and leading technology to ensure we can give customers a better price. We have launched our mobile app, providing enhanced policy management functionality and also introduced an electronic claims notification system and digital claims tracking capability, enabling customers to both report a claim digitally and then track its progress online.


  • arrow-down cross Expand

    Expand our product offering and invest in our competitive position

    Strategic focus

    The Group sees significant opportunities to increase scale of live customer policies and overall profitability by continuing to invest in its core private car. In addition Hastings is set to continue its expansion into the home insurance market where its business model is well placed to benefit from increased PCW penetration.